We’re on the hunt for a sharp, self-driven SaaS pro who’s as comfortable navigating staging environments as they are navigating human conversations.
We’re looking for a technically skillful, autonomous go-getter with relevant SaaS experience to understand the role and get going.
Our client base in the DACH+ region is growing fast and we need someone who can keep up. Our software isn’t your average plug-and-play; it has a steep learning curve so you’ll need to be technically savvy while also being the kind of person clients genuinely enjoy talking to.
This is a support-first role with a light commercial edge. Most of your time will be spent helping clients solve problems and get real value from the product. Occasionally, you’ll also run demos for prospective clients in German, guiding them through the platform in a clear, practical, no-nonsense way.
If you’ve got SaaS in your DNA, thrive in async/remote environments, and can juggle multiple threads without breaking a sweat — keep reading.
Join our Rebel Alliance
You’ll join a lean, high-performing global team supporting clients across the DACH+ region.
This is a German-language role. The majority of your day-to-day work, including client communication, support and demos will be conducted in German with DACH+ clients.
In this role, you’ll work across email, tickets, phone and Zoom, resolving issues, answering questions, and helping clients improve how they use the platform.
Once you’ve built strong product knowledge, you’ll also run occasional demos (typically 1–2 per week) for inbound prospects. You’ll also be hands-on with testing, troubleshooting and feeding clear, structured feedback to our product team.
We have a startup mindset. We experiment with new tools, iterate on processes and move fast. Got a great idea? Pitch it. We’re not big on bureaucracy, only results.
Responsibilities
- Help prospects find the specific value they seek (“this is the product you are looking for”)
- With our help, learn to be a product expert to confidently demonstrate and answer product questions with clients and prospects
- Respond accurately and quickly to client questions
- Onboard and support DACH+ clients in German and/or English
- Report recurring issues to improve the product experience
- Collaborate with our global team to stay on the leading edge
- Build trust through honesty, empathy, and reliability
Essentials
- You are a native German speaker with strong English (C2+)
- You live anywhere in the EMEA region (within UTC -1 to +2)
- Minimum 3 years SaaS experience in support, onboarding or pre-sales
- You’re a confident communicator, written and verbal
- You’re comfortable discussing product value and guiding decisions (no hard sell)
- Words like HTML, CSS, JS, API, Integrations, Dev console, staging & production environments, GitHub repo, database queries etc are not alien to you. You don’t need to know how to work them but you must know about them (well enough)
- You’re process-driven, highly organised, and thrive in remote, tool-rich environments
- Working remotely suits you perfectly, your natural work ethic makes you a high performer!
- You have access to fast, reliable internet and a dedicated space to work without distractions
What we offer
Work-life balance
- Full-time full-pay role, with a 4-day work week benefit
- 32 hours, Monday to Thursday (3-day weekends are yours)
- 20 days paid annual leave
- 12 days paid public holidays (your local country/region public holidays)
- Your birthday is a holiday every year
Personal development and well-being
- Commitment to continued learning and development
- A culture of promoting work life balance
- Access to mental health support
Location and compensation
- Full-time role, based remotely, work from anywhere in EMEA (UTC +2 to -1)
- Competitive salary, indexed to your experience and location
- Budget for computer and office equipment (pending 6 month probationary period)
Respect, growth and stability
- Friendly, sociable, responsible, collaborative team (a great place to be)
- Respect for each other’s time, value and contribution
- Regular communication with global team via chat and video calls
- Dynamic, young, growing tech company leveraging all the latest tech tools and leading industry trends
- Stable, bootstrapped, independent business (no VCs calling the shots)
How to apply
Submission is via the Creative Force system only, the application will take you about 15-20 minutes. Applications from outside the system will not be considered.
Creative Force is an equal opportunity employer. We are a growing business made up of like-minded, mature individuals who celebrate diversity, work in a discrimination free environment, value continuous improvement and support environmental initiatives.
